December 77

DISCUSSION OF THE MONTH: Member Retention

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DISCUSSION OF THE MONTH

Member Retention

Every month Performance Operations would like to hear from members of the community, as well as leaders, about their opinions surrounding a certain aspect of KSI. The hope is that we can have some meaningful discussions as well as some enlightenment, and possibly some reflections on how we operate as a community. As always Code of Conduct applies, be respectful of the opinions of others, and be open to new ways of thinking. We all come from different backgrounds in life as well as have developed different levels of experience within KSI. Some of us have been here for years, others only weeks, but all voices are valid. This topic will remain open for 1 months’ time before it is closed and a new discussion is started, however these topics will not be archived, but instead used as a reference point in the future.

This month we will be discussing Member Retention. How does your own division promote effective member retention? When is it considered important to make sure member retention is successful? Who's responsibility IS member retention? We want to hear about where you stand! You may answer this topic anyway you like, but please include your current rank and recruitment date for reference.

For reference: PO Member Retention Workshop

Need food for thought before you post? Check out these KSI articles about Member Retention!

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Gamertag:

Rank:

Date Recruited:

  • In your opinion, what are the best methods of member retention?
  • Who's responsibility is it to ensure member retention remains strong in a division?
  • For what ranks is member retention considered most important? 
  • How is member retention expected to be maintained?
  • At what rank in the community should members be actively retained? (Example: CPL, SGT, Officer, Co-Founder, etc.)

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Gamertag:KSI Harmony 7 

Rank:3CPT 

Date Recruited:5/15/13

  • In your opinion, what are the best methods of member retention?
  • The best way to retain members is to keep in touch with them. Not only should the General of a squad be in touch but, the officers should really go out of their way to meet people. Ask questions. Get to know each other on a grander scale then "Yes we both play Siege.".                              Where are they from? What other hobbies do they have? There is a person behind that mic. Everyone lives a life outside Xbox and we are all here to share these moments with others. 
  • Game with the Members. No matter what rank you are always make time to play together and show individual attention to members. 
  • Send out personalized messages on occasion just to check on the well being of others. Use their name. Use examples of your past conversations. Example:"Hey, are you feeling any better then last time we spoke? How are you enjoying your time in KSI?" 
  • INVITE PEOPLE TO PARTIES!!! Not just your friends. Not just those people you talk to constantly. New people, old members. Everyone. 
  • Who's responsibility is it to ensure member retention remains strong in a division?
  • It's everyone PVT and up's responsibility. Member retention can be difficult and one person can make an impact but, ultimately everyone can go out of their way to meet new people and bring more members into your KSI family experience. 
  • For what ranks is member retention considered most important? 
  • The hardest to retain I would say is RCT-SGT. Often officers have been around a bit longer and shown more initiative. Officer retention is really important too. Making sure they feel important as well as are receiving proper training. 
  • How is member retention expected to be maintained?
  • On a consistent basis. 
  • At what rank in the community should members be actively retained? (Example: CPL, SGT, Officer, Co-Founder, etc.)
  • Every rank there should be someone supporting one another. 
 

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Gamertag: KSI Folkstyle

Rank: 2LT

Date Recruited: 8/8/18

 

In your opinion, what are the best methods of member retention?

Actively engaging with individuals, making them feel at home, get them involved, help them find something they live in KSI and harness it.

 

Who's responsibility is it to ensure member retention remains strong in a division?

It's everyone's responsibility, everyone inside of the divisions is in part responsible for it well being, as a whole it is everyone's job to keep it healthy, because everyone is important, and without every person working together the division doesn't work.

 

For what ranks is member retention considered most important? 

CPLs and PVTs and SGTs are where member retention is most important, they're the backbone of our community and they make up most of it, these ranks are also the most prone to leaving because they are new to the community and might not be involved yet.

 

How is member retention expected to be maintained?

By engaging with members inside the community so that they feel welcomed and want to stay.

 

At what rank in the community should members be actively retained? (Example: CPL, SGT, Officer, Co-Founder, etc.)

All ranks should be actively maintained, it wouldn't make sense not to. Every position in our community is important, therefore we should make an effort to keep every single one of them.

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